Best Mattress Comfort Warranty
Best Mattress is fully committed to making sure our customers are comfortable on their new bed. If during the first 30 days following delivery, you feel your bed is too soft, too firm, or does not fit your body properly, you may choose to have Best Mattress make a comfort adjustment to your new mattress.
Within the first 30 days, you can call or email to describe your concerns about the comfort of your new bed. We will call to discuss your needs and determine how much firmer or softer to adjust the mattress. Best Mattress will schedule an appointment time to pick up and return your custom mattress, with over 90% of clients in the Columbia Metro area will receiving their mattress back the same day.
What Does it Cost?
The fee for a comfort adjustment on your handcrafted mattress is $99.95 – $225.00 depending on the model and size. Customers outside the Metro Columbia area will be required to transport the mattress to our factory, or we can recommend a shipping service that charges a fee based on mileage. Customers who have a pickup truck and are willing to drop off and pick up their mattress will be able to have the comfort adjustment fee reduced or eliminated completely depending on the model adjusted.
What if I Want to Change to Another Model?
Should you decide in the first 30 days to change to a more expensive model, you simply pay the retail price difference plus delivery. If you want to downgrade to a less expensive model, we can’t refund the price difference. However, we will make the re-delivery and exchange without a delivery fee if you are located in the Columbia Metro area.
What About Body Impressions?
It is important to understand that minor body impressions in the surface of the mattress are perfectly normal. No mattress currently made in the U.S. will remain perfectly flat on the surface forever. The softer, body-conforming surface of today’s custom mattresses are designed to follow the individual contour of each person’s shape. This will inevitably cause a slight comfort wrinkle or surface impressions to the top layer of the mattress. Impressions of less than one inch are considered normal.
In the very unlikely event that the impressions become greater than one inch during the 8 – 10-year warranty period, the mattress will be replaced or repaired at no cost to the customer. Clients outside the greater Columbia, South Carolina area may be required to ship their mattress back to us for the free warranty service if we do not have a scheduled truck in your area.